Refund Policy

Eligibility for Refunds:

• Customers are eligible for a refund if the equipment is returned within 30 days of purchase.

• The equipment must be in its original condition, unopened and unused, with all seals and packaging intact.

• Custom orders or personalized items are non-refundable unless they arrive damaged or defective.

Process for Refunds:

• To initiate a refund, customers must contact our support team at info@studiolife.store to obtain a Return Authorization Number (RA Number).

• The equipment should be securely packed in the original packaging and include all accessories, manuals, and documentation.

• The RA Number must be clearly marked on the outside of the package.

• Customers are responsible for return shipping costs unless the item is defective or the return results from our error.

Restocking Fee:

• A 15% restocking fee may apply to returned items that are opened or used, as long as they are still in sellable condition.

• No restocking fee will be charged for unopened items returned in their original condition.

Refund Processing:

• Refunds will be processed within 7-10 business days upon receipt and inspection of the returned item.

• Refunds will be issued to the original payment method used during purchase, except for cash purchases, in which case a company check will be issued.

Dispute Resolution Policy

Initiating a Dispute:

• If customers disagree with or are dissatisfied with a product or service, they are encouraged to contact our customer service team directly to seek a resolution.

• Disputes can be initiated by contacting us via our provided contact methods with details of the issue and any relevant order information.

Investigation Process:

• Our team will investigate the claim and may request additional information or documentation from the customer.

• We aim to resolve disputes within 15 business days after receiving all necessary information.

Resolution Options:

• Replacement: If the product is defective or damaged, we will offer a replacement at no additional cost.

• Repair: For items under warranty that have malfunctioned, we will facilitate repairs in accordance with warranty terms.

• Refund: If a resolution cannot be reached through replacement or repair, a refund may be offered according to our refund policy.

Escalation:

• If the customer is unsatisfied with the resolution, the dispute can be escalated to a senior manager for further review.

• We are committed to ensuring that all disputes are resolved in a fair and timely manner.

Additional Information

• We reserve the right to modify this policy at any time without prior notice.

• Customers are encouraged to review the policy periodically for any changes.

This policy ensures that the refund and dispute resolution process is transparent and fair, aiming to maintain customer satisfaction and trust.